Privacy Policy

Last updated 14 September 2026

This page explains what we collect when you use czonehost.com or our client portal, why we collect it, and what you can ask us to do with it.

What we collect

• Account and billing details: name, business name, email address, phone number, billing address, and the services you buy. Needed to create your account and issue invoices.
• Payment data: we do not store card numbers. Payments are processed by our payment gateway, which receives the card details directly.
• Technical data: IP address, browser and device type, pages viewed and referring page. Used for security, fraud prevention and to understand how the site is used.
• Support data: the contents of tickets, emails and live chat conversations, so we can help you and keep a record of what was agreed.
• Domain registration data: the contact details a registry requires for a domain, passed to the relevant registrar and registry.

Third parties we use

• WHMCS — billing and client area, hosted on our own infrastructure.
• Our payment gateway — card processing and fraud checks.
• Google Analytics 4 — aggregate site usage statistics.
• Microsoft Clarity — anonymised session and heatmap analysis of site usage.
• Crisp — live chat. Chat transcripts and the email address you give in chat are stored by Crisp on our behalf.
• Domain registries and registrars — only the data a registry requires for a domain you register.

We do not sell your personal data and we do not share it for advertising.

How long we keep it

Account and invoice records are kept for as long as you hold a service with us and afterwards for the period required by tax and accounting rules. Support conversations are kept for two years. Analytics data is kept according to the retention period set in each tool, currently 14 months for Google Analytics. Server logs are kept for up to 12 months.

Your rights

You can ask us for a copy of the personal data we hold about you, ask us to correct it, ask us to delete it where we are not required to keep it, or object to a particular use. Email support@czonehost.com from the address on your account and we will respond within 30 days.

Cookies

The site sets cookies for session handling, for remembering your currency choice, for live chat, and for the analytics tools listed above. You can block cookies in your browser; the client portal needs its session cookie to work.

Security

Access to customer data is restricted to staff who need it. Traffic to the site and portal is encrypted with TLS. If we ever become aware of a breach affecting your data we will tell you and, where required, the relevant authority.

Contact for privacy requests

Privacy requests: support@czonehost.com.